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SHIPPING & DELIVERY POLICY

 

Paudhe Se Yaari team is committed to deliver your order with good quality packaging within given period. We ship throughout the week, except Sunday & public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only

How the delivery charge is calculated for multiple units?
Our Shipping Charges are based on FedEx Shipping Charges. They are calculated based on the weights of the Product.
How long does it take for an order to arrive?
Orders are dispatched within 2 to 4 working days or as per the delivery date specified by you at the time of placing the order. Most of the orders are delivered within 2 to 4 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
However, there are few products, which have made to order type and will need a period of about 15 days for the delivery. It shall be notified to you. We will make sure, that we will do our best to deliver your order in the shortest time possible. If you have any issues with regards to the delivery of the order, please send us an email. We prefer email communication as compared to a phone communication.
What if the product received is in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 or email us at .com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. In case you notice the damage after the delivery has been taken, please send us the photos of the outer packaging as well as the damage Products mentioning your Order Id.
What if the Product gets damaged during transit (Like Ceramic products)?
Most of the products damaged in transit are Fragile Items. We make sure that we insure the products before shipping and make your experience a pleasant one. In Case of any damage, we will replace the products at our cost.
How do you ship the plants?
We Ship Plants Through FedEx Overnight which might take 2-3 Days
Are the plants same as seen in the pictures?
A lot of care has been taken to make sure that the pictures of most of the products are taken from our nursery itself however; as plants are living things, the actual plants may differ a little from the picture.
How do we take care of the plants?
You can write to us for the same and we will assist you.
How do I make payment for my purchase?
We offer multiple methods to make payments for your order: Credit Cards & Debit Cards (including Maestro cards) and Net Banking.
Is it Safe to purchase online at Paudhe Se Yaari?
Yes, it is completely safe to purchase online at Paudhe Se Yaari. Our trusted Payment Gateway Partner (Instamojo) will make sure that your payment is made on an absolutely secure page.
Cancellation of Orders: Can we cancel the order once it’s placed?
The order can be cancelled only if it is not shipped from order side. You may cancel the order which has not been shipped by us. The shipping details are updated by the end of the year.
Returns & Refunds:
We do not accept any returns of live plants and fragile products. Products manufactured and Customised as per the customers requirements will also not be considered under returns.
To keep the prices competitive and fair, cost of returns has not been considered in the product pricing. If the product is as described and is not compatible with the customers intended use, we will accept returns. Please note that the cost of the packaging, cost incurred for sending and returning the product is to be borne by the customer. Upon deduction of the above cost and receipt of the product in good condition, balance amount will be refunded to your account in 15 working days. Please note that the packaging is to be done is such a way that the product is received to us in good condition.
Our systems are designed in such a way that the product has to be returned by the customer using his own logistics at his own cost. Before sending the product, kindly communicate through the email so that we are aware. Also, kindly mention the order number in the email.
All the customers are requested to read the Returns and Refund Policies very carefully. Any documents associated with sending and returning the product has to be provided by the customer.
Note:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you on the email id provided at the time of registration if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
It so happens that the products that you order sometimes are out of stock and in very rare cases they are wrongly priced, and hence we need to cancel the order. If such is the case with the products that you have ordered, we cancel the order the same or next day, inform you of the same, and we make sure we refund all the money that you have paid.

 

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