Returns & Refunds:
We do not accept any returns of live plants and fragile products. Products manufactured and Customised as per the customers requirements will also not be considered under returns.
To keep the prices competitive and fair, cost of returns has not been considered in the product pricing. If the product is as described and is not compatible with the customers intended use, we will accept returns. Please note that the cost of the packaging, cost incurred for sending and returning the product is to be borne by the customer. Upon deduction of the above cost and receipt of the product in good condition, balance amount will be refunded to your account in 15 working days. Please note that the packaging is to be done is such a way that the product is received to us in good condition.
Our systems are designed in such a way that the product has to be returned by the customer using his own logistics at his own cost. Before sending the product, kindly communicate through the email so that we are aware. Also, kindly mention the order number in the email.
All the customers are requested to read the Returns and Refund Policies very carefully. Any documents associated with sending and returning the product has to be provided by the customer.
Note:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you on the email id provided at the time of registration if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
It so happens that the products that you order sometimes are out of stock and in very rare cases they are wrongly priced, and hence we need to cancel the order. If such is the case with the products that you have ordered, we cancel the order the same or next day, inform you of the same, and we make sure we refund all the money that you have paid.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you on the email id provided at the time of registration if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
It so happens that the products that you order sometimes are out of stock and in very rare cases they are wrongly priced, and hence we need to cancel the order. If such is the case with the products that you have ordered, we cancel the order the same or next day, inform you of the same, and we make sure we refund all the money that you have paid.
